Privacy Policy
The following policy describes how we treat personal data after it has been collected by us either through our online booking form or by telephone (if you choose to contact us in this way).
When do we collect data?
We can collect data on you from a variety of different sources these include:
- When you reach the registration stage of our online booking process.
- When you subscribe to our newsletter.
- When you speak to our customer services personnel
What do we do with your personal information?
- When you make a booking or give us any personal data as indicated above, we will need to collect information about you to process the booking. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
- We will only disclose your personal data to the hotel or apartment for which you have made a reservation. This is of course subject to the proviso that we may disclose your data when we are legally obliged to do so.
- We do not sell, rent or trade your personal information to third parties for marketing purposes.
Email Newsletter
Some of your details are used by us to present you with an informative monthly email newsletter. Also some further details about you are gathered as a result of the way you interact with the newsletter.
Our email newsletter is London themed and contains useful information on what's happening in the capital, exclusive travel and London related tips, special offers for accommodation, recommendations, and much more. Here are the relevant points of our privacy policy that apply to our email newsletters;
- By making a booking or enquiry with londonnights.com you have consented, by soft opt-in, to receive from us by email our monthly newsletter.
- You may opt out of receiving the monthly newsletter at any time.
- You may update and amend your email address at any time.
- We will track most hyperlinks you may click from our newsletter. This is to enable us to better understand your interests and requirements, so that subsequent newsletter communications can be made to be more personalised and tailored to you.
- We will track certain other pages you visit after clicking on a newsletter hyperlink by the use of a tracker image. This information is used to enable us to better understand your personal interests and requirements, and also to help us understand the preferences of our customers in general.
- We will not disclose any information gathered from hyperlink click tracking, or by any other means, to any third parties.
Cookies
londonnights.com uses session cookies. A session cookie is a small text file that is used to maintain your session state. Essentially this mean that when you insert dates into our search form and then decide to go ahead and make a reservation, the booking process will have retained those dates. Session cookies are required for the website to function but are not used in any way to identify you personally.
Data
We operate and are registered in accordance with UK data protection legislation.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by londonnights.com in the manner set out in this Privacy Policy.
Change/Modify Details
To change your registered email address, send an email stating your current registered email address and your new address to: newaddress@londonnights.com. If you need to Modify or Change your personal details after you have made a booking on the site please contact us as soon as possible.
Contact
If you have any questions or concerns about the information we hold about you, you can also contact us.