Help - Booking

• FAQs
• Security
• Booking Help
• After-Sales Service

A simple step by step guide to making a booking. If you require any further assistance please contact us.

Once you have chosen your selected room(s) and hotel, click on the 'Book this Hotel' button. Every hotel has one of these buttons, and it is the first step to the booking process.

Notice that after you have clicked the 'book selected rooms' button, a breadcrumb trail appears at the top of the page. This tells you exactly where you are with your booking, and how far left you have to go. At each section of the trail, there are instructions on how to fill in the details, and help pages are available to assist with your booking.

Once you click on the 'Book Now' button, you can rest assured that your booking is in safe hands. This is how it works:

• The reservation is sent to the hotel
  When you click the 'Book Now' button, we instantly receive your booking request and a confirmation is sent to your requested hotel straight away. The hotel receives this confirmation, and then input the details you provided into their system.
• A confirmation email is sent to you
  Once you have submitted a reservation, you will be directed to a booking summary page; at the same time, a confirmation email is sent to the address you gave when making the booking and should arrive in your inbox within a couple of hours. Your confirmation email will contain your booking reference number, booking details (room details, dates of stay, room rates, etc), hotel details including telephone number and address, a map showing the hotel's location, details of how to cancel or amend your booking and details of how to contact us for any reason.

You simply arrive at the property on your arrival date to check in. When checking in, tell them your details such as your name, and that you booked through londonnights.com (you could bring along the email we sent but this is not essential). If payment was not taken at the time of booking you will be asked how you would like to pay - normally, an imprint of your credit card will be taken to cover any incidental expenses, and then you can agree to pay at the end of your stay using the credit card or with cash. At the end of your stay, you will receive an invoice in your name for your own records.