The Quality Crown Hotel Kensington offers a selection of stylish, comfortable rooms with a modern look and a range of facilities including air conditioning and WiFi internet access to ensure you enjoy a relaxing stay.
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Help - After-Sales Service
We aim to provide the best service to our customers, even after your reservation has been made. Have a look at the topic titles and click on the one you need help with.
If you do not find the answers you are looking for please contact us for further assistance.
- Receiving confirmation of your booking
- Amending an existing booking
- Cancelling an existing booking
- Feedback
I haven't received my confirmation yet, what shall I do?
Your booking confirmation from londonnights.com should be with you within minutes of making a booking. Sometimes it might take longer, but if you do not receive your confirmation within a few hours, then please do contact us.
Will I receive confirmation of my booking in the post?
No. The email confirmation you receive from londonnights.com is all you will need. It displays your booking reference, information about the hotel, your room rates, confirmation number, and the hotel's cancellation policy. We can send out a written confirmation to your postal address, but you will need to request this when making a booking.
How do I amend a booking?
You will need to contact us directly either by phone or email. If you wish to extend the length of your booking or add extra rooms, provided the
hotel has availability, we will amend the reservation for you and send you an email confirming the new booking details. If the hotel is not able
to fulfil your request we will let you know, suggesting some alternative arrangements for your consideration.
If you wish to reduce the length of your stay, this will be in accordance with the hotel's cancellation policy.
If you contact us outside our office hours or if the hotel's reservation desk is closed we will not be able to let you know immediately whether your
request can be fulfilled. However we will let you know as promptly as possible.
Cancelling An Existing Booking
Before cancelling your booking please read carefully the cancellation policy as detailed in your confirmation and towards the bottom of each property
web page under the heading 'Terms and Conditions':
Cancellation procedure:
After reading the cancellation policy, if you wish to proceed with a cancellation please follow the easy steps below:-
Open the booking confirmation email that we sent you. Take note of the Booking Reference that appears in the top section of this email. You can
then either scroll down the email to the section entitled CANCELLATIONS to find a link to the cancellation form or use the link below:
CANCELLATION FORM
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This link will take you to the 'Find Your Booking' page. This page asks you to input your Reference Number and Surname into a form.
Once you have done this press the find your booking button.
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You will then be presented with a page displaying your booking details. On this form you can choose from the following options:
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Request the confirmation email be sent to you again.
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Cancel the booking. If you wish to continue to cancel the booking check the box and press the Cancel My Booking button.
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Request the confirmation email be sent to you again.
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You will then be presented with the 'Confirm Cancellation' page where you will be asked "Are you sure you wish to cancel your booking?"
If you are sure check the box and then click the button to confirm.
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This will take you to a further page advising you that "Your booking has been cancelled" and that "you will receive a cancellation email shortly".
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When you receive the cancellation email it will look like the original confirmation email but will clearly state "CANCELLATION OF BOOKING" at the top.
What will happen if I do not cancel my reservation and do not arrive at the hotel?
If you do not cancel and do not arrive at the hotel the hotel may charge your credit card with a cancellation fee, as detailed in their cancellation policy.
Quality of service
Now that you have experienced our service we hope you have been 100% satisfied. We carefully screen each hotel before they appear on our site, and have established good professional relationships with each of them. This ensures that londonnights.com customers receive only the highest quality of service. Continual improvement is extremely important to us, we therefore find feedback an invaluable resource in maintaining our high standards, Please email us your feedback at: comments@londonnights.com.