Customer Rating Customer Rating 8.3/10 (14 reviews)

The Strand Palace 3 star rating

Area: West End/Oxford Street - 372 The Strand, London, WC2R 0JJ, GB | Call 0203 027 4701
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The Strand Palace Hotel boasts an ideal location, right on theStrand with London's famous theatres, Covent Garden and LeicesterSquare just a short walk away. Surrounded by popular sights andattractions and within easy reach of the City and Docklands, this is anideal choice for business and leisure guests alike.

Offering guests a comfortable and convenient base in the very heartof the capital, the hotel provides a wide range of facilities includingtwo restaurants, three bars and a sophisticated conference andbanqueting centre with eight conference rooms. With each guest roomfinished to a high standard to provide a relaxing retreat, and staff onhand around the clock, you can be assured of a memorable stay.

Property Amenities

  • Business Center
  • Internet Access Available
  • Restaurant On-site
  • Room Service
  • Accessible Path of Travel
  • Accessible Bathroom
  • Roll-in Shower
  • In-room Accessibility
  • Accessibility Equipment for the Deaf
  • Braille or Raised Signage

Attractions

Standing right on the Strand, the hotel offers an exceptionally convenient location with a great range of shops, restaurants, cafes and bars practically on the doorstep. Leicester Square, The Royal Opera House, West End Theatres and Covent Garden- the only place in London licensed for street entertainment- are all nearby, making this the perfect place to be for anyone who likes to be entertained. Historic sights, fascinating museums and galleries and much, much more- all of London is within easy reach.

Travel

The hotel is located within easy reach of three stations, Covent Garden, Leicester Square and Charing Cross. Covent Garden provides access to the Piccadilly line, Leicester Square offers services on the Northern and Piccadilly lines, and Charing Cross provides services on the Bakerloo and Northern lines, in addition to main line services.

Hotel Reviews

Overall score: Customer Rating 8.3 / 10

Most Recent Reviews

- Mon 27th September 2010 - "Despite a little "hiccup" with the booking at the start, everything was dealt wi..."
- Sun 12th September 2010 - "The location was excellent for our needs, but the room was a little too warm, wi..."

read all reviews

Overall rating for The Strand Palace (from 14 reviews)

  • Range of facilities: Customer Rating 7.7

  • Location: Customer Rating 9.2

  • Customer service: Customer Rating 8.4

  • Cleanliness & Comfort: Customer Rating 8.6

  • Value for money: Customer Rating 7.8

  • Recommended: 14 Recommended 0 Not recommended

Average Customer Rating 8.3 / 10 Based on 14 reviews

Londonnights features reviews from customers of our website. We check the reviews for accuracy but otherwise ensure all reviews are made available to our visitors. We also show Trip Advisor scores for comparison.

Good Choice

Bev Bunting, Party type: Group - Posted: Monday 27th September 2010

Overall score: Customer Rating 9.4 / 10

Despite a little "hiccup" with the booking at the start, everything was dealt with courteously and professionally. Most staff were very polite and could not do enough to help with queries.
The service in the restaurant was a little slow and staff in this area were not quite as prompt at addressing concerns. Food was presented well but on this occasion the carvery meat had not been checked for quality and despite being offered replacement time was at a premium.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 10

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Property Review

Booker, Party type: Mature couple - Posted: Sunday 12th September 2010

Overall score: Customer Rating 6.4 / 10

The location was excellent for our needs, but the room was a little too warm, with no air con. We didn't eat there as the pre-theatre dinner was too early and in the morning we ate out rather than queue. Not that it was a problem as there are lots of good restaurants etc nearby.


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 9

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 6

  • Recommend? Would Recommend

Property Review

Booker, Party type: Solo traveller - Posted: Wednesday 1st September 2010

Overall score: Customer Rating 7.8 / 10

Other than the slight frustration of the free wi-fi only being available in the public areas and the half-hour limitation on its use this hotel proved once again to be a very good place to stay. Efficient and comfortable with loads of options for dining, not that you'd really need them given the location. Right in the West-end, less than ten minutes walk from Leicester Square and about two minutes from Covent Garden Market. Price very reasonable for the service provided. I didn't use this hotel for a while because they stopped 24hr room-service but it's back as one of their services so I'm back with them. There are much more expensive hotels in the area that offer lesser quality. I'm a fan of big hotels for the services they offer rather than small hotels for the intimate service. Strand Palace is definitely in the big category but then that's why you get about five restaurants and bars in the building.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Mrs

Debra Mayo, Party type: Mature couple - Posted: Monday 30th August 2010

Overall score: Customer Rating 8.8 / 10

Great location can walk to West End, Trafalgar Square, Buck Palace, Houses of Parliment etc. The rooms were too hot for us and if you want to eat in the hotel its too expensive. However you are close to china town and many other good places to eat like the coal house pub opposite - good pub food. We had a club double room, it was small but clean and the decor was pleasing. If you want a hotel to just sleep in without all the holiday stuff like spa and gym etc this is great. Would stay there again.


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 10

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Property Review

Booker, Party type: Solo traveller - Posted: Wednesday 18th August 2010

Overall score: Customer Rating 8.6 / 10

No comments were left


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 10

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Room 772, Stay 13 August 2010

Sharon Robertson, Party type: With friends - Posted: Wednesday 18th August 2010

Overall score: Customer Rating 8.4 / 10

Room 772 - The only problem was that the room was so hot, even with the bedroom & bathroom windows open.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

young, Party type: Group - Posted: Wednesday 4th August 2010

Overall score: Customer Rating 7.8 / 10

The lack of air conditioning in the bedroom when the lower parts of the hotel had air conditioning made for a very stuffy and hot bedroom. This may have been made worse because we were situated on an inner courtyard on floor six.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Great Weekend

Booker, Party type: Mature couple - Posted: Tuesday 13th July 2010

Overall score: Customer Rating 8.6 / 10

No comments were left


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 10

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 6

  • Recommend? Would Recommend

Property Review

Peter Bates, Party type: Business traveller - Posted: Thursday 8th July 2010

Overall score: Customer Rating 8.4 / 10

No comments were left


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

6 adults

Booker, Party type: Group - Posted: Monday 31st May 2010

Overall score: Customer Rating 8.4 / 10

No comments were left


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Nice

Booker, Party type: Mature couple - Posted: Monday 31st May 2010

Overall score: Customer Rating 7.4 / 10

Perfect location and generally helpful staff, though they once forgot to clean our room. Apart from that, the place is clean and just generally well nice.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Property Review

Bent Alboege, Party type: Solo traveller - Posted: Monday 24th May 2010

Overall score: Customer Rating 10 / 10

No comments were left


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 10

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Great base for a weekend of fun!

Catherine, Party type: With friends - Posted: Monday 3rd May 2010

Overall score: Customer Rating 9.4 / 10

We all had single rooms which although quite small were more than adequate for our needs and were very comfortable. The staff were extremely helpful and we had a wonderful weekend exploring Covent Garden.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 10

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Property Review

Booker, Party type: With friends - Posted: Saturday 3rd April 2010

Overall score: Customer Rating 7.2 / 10

We have stayed in this hotel before and found it to be excellent. On this occasion though there were issues with one of the rooms - we had booked a twin but although we were given a key, it was not ready when we went up to it. We were then offered a double, which we accepted although it meant I had to share with my daughter. Breakfast was not included in the rate we paid and although it was very nice it was rather expensive at £15 per person! The rooms were clean and there was no noise. The staff were friendly and helpful.


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 7

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 4

  • Recommend? Would Recommend