Customer Rating Customer Rating 6.3/10 (48 reviews)

The Shaftesbury Premier London Hyde Park 4 star rating

Area: Mayfair - 78-82 Westbourne Terrace, London, W2 6QA, GB | Call 0203 027 4701
Search this hotel for rooms and rates
The Shaftesbury Premier London Hyde Park offers four star guest accommodation in a very convenient location. Just minutes from Paddington train station, serving London, Heathrow Airport and beyond, this is an ideal base for business and leisure travellers alike.

This fully refurbished boutique guest accommodation comes complete with the luxurious features expected of a top class hotel, from comfortably sized public areas including a Premier bar and restaurant, to the lovingly furnished rooms featuring relaxing mood lighting, internet access and more. With staff on hand to provide any assistance you require, day or night, you can rest assured of a relaxing and enjoyable stay.

Property Amenities

  • Internet Access Available
  • Restaurant On-site
  • Room Service

Attractions

Dedicated as a Royal Park in 1536, Hyde Park is one of the largest of the London parks. With Oxford Street to the east and Kensington to the south, its four miles of paths lead you to some of London's best shopping. Popular with Londoners as a venue for sport and for picnics, Hyde Park encompasses the Serpentine lake, where you can go boating or swimming. The park is also a focus of demonstrations and controversy at Speakers' Corner. The Household Cavalry pass daily for the Changing of the Guard ceremony at Buckingham Palace, south east of Hyde Park; relax outside Dell Restaurant and watch them and London's fitness enthusiasts pass by.

Travel

The Shaftesbury Premier London Hyde Park is situated only a few minutes walk from Paddington mainline and underground station - ideal for the Heathrow Express, which reaches the airport in just fifteen minutes. You can also access tube services on the Bakerloo, Circle, District and Hammersmith & City lines, and main line services to destinations throughout the UK. Lancaster Gate station, for services on the Central line, is also within easy reach.

For visitors arriving by car, it's just ten minutes' drive to the M40 and A40(M), and car parking is available at £20 for 24 hours, on a first come, first serve basis.

Hotels near The Shaftesbury Premier London Hyde Park

See more hotels in Mayfair »

Hotel Reviews

Overall score: Customer Rating 6.3 / 10

Most Recent Reviews

- Fri 29th October 2010 - "I cannot believe this hotel is deemed to be a 4*. The room was very tiny and the..."
- Fri 29th October 2010 - "Room was hardly a deluxe double. Very small. Items require maintenance. (TV rece..."

read all reviews

Overall rating for The Shaftesbury Premier London Hyde Park (from 48 reviews)

  • Range of facilities: Customer Rating 5.7

  • Location: Customer Rating 7.6

  • Customer service: Customer Rating 6.1

  • Cleanliness & Comfort: Customer Rating 6.3

  • Value for money: Customer Rating 5.8

  • Recommended: 31 Recommended 17 Not recommended

Average Customer Rating 6.3 / 10 Based on 48 reviews

Londonnights features reviews from customers of our website. We check the reviews for accuracy but otherwise ensure all reviews are made available to our visitors. We also show Trip Advisor scores for comparison.

Mrs

Johnson, Party type: Young couple - Posted: Friday 29th October 2010

Overall score: Customer Rating 4.2 / 10

I cannot believe this hotel is deemed to be a 4*. The room was very tiny and the tv didn't work. The decor was tired and the whole room in need of a major refurbishment. The hotel is in a good location but I wouldn't stay there again!


  • Range of facilities: Customer Rating 1

  • Location: Customer Rating 7

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Property Review

Peter, Party type: Solo traveller - Posted: Friday 29th October 2010

Overall score: Customer Rating 5.8 / 10

Room was hardly a deluxe double. Very small. Items require maintenance. (TV reception, Loose toilet seat) Despite this the Reception staff were very friendly and the service staff left the room impeccably presented daily.


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 5

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

Property Review

Booker, Party type: Mature couple - Posted: Wednesday 20th October 2010

Overall score: Customer Rating 3.6 / 10

No comments were left


  • Range of facilities: Customer Rating 1

  • Location: Customer Rating 7

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 1

  • Value for Money: Customer Rating 4

  • Recommend? Would Not Recommend

Shaftesbury Premier London Hyde Park - Hyde Park

Booker, Party type: Business traveller - Posted: Monday 18th October 2010

Overall score: Customer Rating 4.6 / 10

No comments were left


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 6

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 4

  • Value for Money: Customer Rating 2

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Mature couple - Posted: Thursday 30th September 2010

Overall score: Customer Rating 8.6 / 10

No comments were left


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 10

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Property Review

Booker, Party type: Other - Posted: Friday 24th September 2010

Overall score: Customer Rating 8 / 10

No comments were left


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 8

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Dr.

Muhammed I. Hussain, Party type: Family with young children - Posted: Monday 30th August 2010

Overall score: Customer Rating 8 / 10

The Front dest team were very courteous and prompt, and we liked the close proximity to Paddington Underground station. The room was small but comfortale and maintained well. We stayed at the hotel for 3 nights and overall it has been a good experience.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Property Review

Booker, Party type: Family with young children - Posted: Saturday 21st August 2010

Overall score: Customer Rating 7 / 10

Overall an average stay, not good but not bad either. Just two real problems... the hotels "restaurent" isn't. They sell a minimal range of bar snacks from a very poorly stocked "bar". We asked for a wake up call at 7:15am. 7:30am I phoned reception said we never got our wake up call and was I offered no any explination or appology.
Having said that, the staff were polite, everything was well kept and we would stay here again as the location is very good and price isn't to bad if you book online.


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 9

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

DELUXE Double room

Booker, Party type: Mature couple - Posted: Sunday 1st August 2010

Overall score: Customer Rating 7 / 10

Nice rooms shame about the Bathroom barely room to stand unfortunately. Apart from that great place to stay. Unfortunately not delux.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Great location, not great for business travel

Booker, Party type: Business traveller - Posted: Sunday 1st August 2010

Overall score: Customer Rating 6.6 / 10

The room was incredibly small I could barely open my suitcase - and I am a light packer!!! There was absolutely no room to work at the desk which half was taken up by the TV.
It was a big bed but there would be no room for 2 people to manage in a room like this.
the price was right though and the location is fabulous but I will make sure I know the size of the room from now on.


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 9

  • Customer service: Customer Rating 4

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Not Recommend

Convenient for the Heathrow Express

Booker, Party type: Solo traveller - Posted: Thursday 29th July 2010

Overall score: Customer Rating 9 / 10

Good location, but it is a bit of a hike to Paddington -- a brisk 10 mins walk or so with cases. Staff on the desk were lovely and there 24 hours, which was convenient as my flight in was late so I didn't get there until gone 1am. Couldn't connect to the internet but didn't stay there long enough to try to get that resolved. Overall, would recommend


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Overpriced

Booker, Party type: With friends - Posted: Wednesday 21st July 2010

Overall score: Customer Rating 3.2 / 10

The public areas in the hotel were bright, cheerful and clean. Room allocated was very small and dark. Would have been useless if guests had more luggage than a weekend bag.
Bathroom bijou also and would not be suitable for larger guests. TV did not work at first but was quickly fixed. bath plug stuck, reported but not fixed.
On the plus side a good breakfast and helpful reception staff.


  • Range of facilities: Customer Rating 3

  • Location: Customer Rating 5

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 1

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Family with older children - Posted: Tuesday 20th July 2010

Overall score: Customer Rating 7 / 10

What I liked the most was that staff smiled, answered questions and were kind,- they seemed to do what they could in order to make our stay pleasant.
But you need to have some of the rooms redone....loads of small things that needs repairing, a bit of paint - a bit of buckets that actually can open... and so on...you should take your time to go through the rooms - it would take so little to make the impression of the place even better.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Why does this hotel chain always over book?

Booker, Party type: Business traveller - Posted: Friday 9th July 2010

Overall score: Customer Rating 3.6 / 10

This is now the third time that either I or my work colleague have booked a Shaftesbury Premier Hotel. On each occasion the hotel has been overbooked and we have had to be transferred to a sister hotel. The excuse this time was a system crash. Sorry, but I don't believe that. The reason seems to be that they always overbook and then try to reassign you to another hotel. This is infuriating and why I would not stay there again.
That said, the quality of the hotel and the rooms was quite acceptable, just not the hotel that I had booked.


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 1

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 4

  • Recommend? Would Not Recommend

MUST DO LONDON AGAIN

mr dwayne farrah south wales, Party type: Family with older children - Posted: Monday 5th July 2010

Overall score: Customer Rating 6.2 / 10

No comments were left


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

Property Review

Booker, Party type: With friends - Posted: Monday 5th July 2010

Overall score: Customer Rating 2.2 / 10

No comments were left


  • Range of facilities: Customer Rating 1

  • Location: Customer Rating 5

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Horrible, Horrible Service

JonathanGreen, Party type: Family with older children - Posted: Monday 5th July 2010

Overall score: Customer Rating 3.6 / 10

The service at the front desk was atrocious. Not only did they not have our reservation (their "system crashed"), we were late to a very important appointment, because WE had to verify our own booking. Then my kids were given a key to a room where people were already staying and when we returned later that night our kid's key for the new room didn't work.


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 6

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 4

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend

All around good.

Amber, Party type: Solo traveller - Posted: Wednesday 23rd June 2010

Overall score: Customer Rating 8.2 / 10

Great location, quiet street, clean rooms and hotel. Friendly and helpful staff.
One downside was the noise from the cleaning staff. At 8:30 in the morning, I didn't appreciate being woken up by clanging of rubbish bins and slamming of drawers and doors.


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 9

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Shaftesbury Premier Feedback

Booker, Party type: Business traveller - Posted: Monday 21st June 2010

Overall score: Customer Rating 6.4 / 10

No comments were left


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 8

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 6

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Business traveller - Posted: Tuesday 15th June 2010

Overall score: Customer Rating 7.6 / 10

Room was quite small but perfectly adequate. Room was well maintained during our stay. We didn't eat/drink there so can't comment on that. Hotel location is great, very close to Hyde Park and convenient for buses and the Tube


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend