Customer Rating Customer Rating 6.9/10 (9 reviews)

Shaftesbury Metropolis London Hyde Park 3 star rating

Area: Paddington/Bayswater - 78-84 Sussex Gardens, London, W2 1UH, GB | Call 0203 027 4701
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Offering stylish four star guest accommodation in a popular and leafy setting, the Shaftesbury Metropolis London Hyde Park is an ideal base for any visitor to the capital. With Paddington Station, Hyde Park and Oxford Street just a short walk away, this is a great value place to stay, whether it's for business or pleasure.

Each of the bright and comfortable rooms offers a relaxing and peaceful retreat, equipped with a range of modern conveniences to ensure your comfort. Air conditioning is provided as standard, and complimentary broadband access makes it easy to stay in touch. With a concierge service and friendly, welcoming staff to give whatever assistance you might need, you'll be able to enjoy a relaxing and refreshing stay.

Property Amenities

  • Internet Access Available

Attractions

The hotel is just a few minutes' walk from Hyde Park- perfect for a peaceful stroll, an energetic run, or a relaxing summer picnic. You can easily walk through to Speaker's Corner, where you'll often find a wide variety of speakers with an equally wide variety of subjects. Marble Arch and Oxford Street, home to famous name brands and flagship stores, are also nearby. With excellent nearby transport links, just a short trip takes you to West End theatres, famous museums and all the sights of the city.

Travel

Paddington station is just a few minutes' walk from the hotel, and provides excellent transport links throughout the city and beyond, with underground services on the Bakerloo, Circle, District and Hammersmith & City lines, main line services to a range of national destinations and the Heathrow Express service, which can take you to the airport in just fifteen minutes.

Hotels near Shaftesbury Metropolis London Hyde Park

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Hotel Reviews

Overall score: Customer Rating 6.9 / 10

Most Recent Reviews

- Mon 8th November 2010 - "We enjoyed the stay the breakfast was very pleasant the staff helpful. Very cle..."
- Tue 2nd November 2010 - "This is the second time we have stayed here and will definitely be back, couldn'..."

read all reviews

Overall rating for Shaftesbury Metropolis London Hyde Park (from 9 reviews)

  • Range of facilities: Customer Rating 7.1

  • Location: Customer Rating 7.3

  • Customer service: Customer Rating 6.7

  • Cleanliness & Comfort: Customer Rating 6.7

  • Value for money: Customer Rating 6.7

  • Recommended: 6 Recommended 3 Not recommended

Average Customer Rating 6.9 / 10 Based on 9 reviews

Londonnights features reviews from customers of our website. We check the reviews for accuracy but otherwise ensure all reviews are made available to our visitors. We also show Trip Advisor scores for comparison.

Property Review

David John, Party type: Mature couple - Posted: Monday 8th November 2010

Overall score: Customer Rating 8 / 10

We enjoyed the stay the breakfast was very pleasant the staff helpful. Very clean hotel


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Mrs Virginia Alison Leach

Booker, Party type: Business traveller - Posted: Tuesday 2nd November 2010

Overall score: Customer Rating 10 / 10

This is the second time we have stayed here and will definitely be back, couldn't fault them, wonderful friendly staff, beautiful room...need I say more...EXCELLENT


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 10

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Property Review

Booker, Party type: Business traveller - Posted: Friday 16th July 2010

Overall score: Customer Rating 8.2 / 10

No comments were left


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

Great place to stay

Booker, Party type: Mature couple - Posted: Thursday 1st July 2010

Overall score: Customer Rating 8.2 / 10

The room and overall facilities were nice. I got the club room option, still not large by American standards, but not bad. Nice neighborhood. Breakfast was excellent but was the same every day. One quirk - they auto shutoff the A/C at midnight and 7 AM. Could usually re-start yourself, but sometimes had to ask. My fridge didn't work. Minor issues. Overall stay was great and location very convenient to Edgware Rd Tube stop.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 8

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Shaftesbury Metropolis

Booker, Party type: Business traveller - Posted: Friday 21st May 2010

Overall score: Customer Rating 7 / 10

When I arrived at the hotel I was told that there was no room for me due to problems with the booking system! I was therefore transferred to another of the groups hotels nearby by taxi. This was a more expensive hotel but I did not havre to pay any extra. Good service in the end.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Nice hotel but location not great

Sharon, Party type: Young couple - Posted: Tuesday 23rd March 2010

Overall score: Customer Rating 7 / 10

We stayed in a club room & I would definately book 1 of these again should I stay in a Shaftesbury hotel. All the write up's on this seem to suggest it has an excellent location but it's a good 15min walk just to Oxford St & it's on the Marble Arch side so if your looking to go into the West End or China Town for example you'll be walking for a good 35mins to get there, if you'd prefer to be close to Hyde Park it's fine but if your planning on walking to other area's be prepared for a good trot! Breakfast was lovely & staff were pleasant & helpful, club rooms are very nice.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 5

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 7

  • Recommend? Would Not Recommend

I am over six foot tall

tired Simon, Party type: Young couple - Posted: Monday 8th March 2010

Overall score: Customer Rating 3.6 / 10

The bed was too short for me and I am only 6'2" and the mattress was far too soft that you sink into it...the bathroom was so small you could barely stand up in it, so may the lord help anyone who isn't!


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 6

  • Customer service: Customer Rating 4

  • Cleanliness & Comfort: Customer Rating 1

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Property Review

J Shoesmith, Party type: Business traveller - Posted: Sunday 28th February 2010

Overall score: Customer Rating 7.6 / 10

Rooms very small but well equipped, clean and comfortable. Convenient for Edgware Rd, Paddington and Lancaster Gate tube stations.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 8

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

A Nightmare

Keith Bell, Party type: Business traveller - Posted: Friday 19th February 2010

Overall score: Customer Rating 2.4 / 10

1. Hotel did not have my reservation, took nearly an hour to get in my room. Was told it was my fault as I shold have had proof of reservation (Apparently the reservation # is not enough!)
2. Paid for a club room, should have been greeted with complementary newspaper, wine, water, soft drinks etc - got none, after asking three times I recieved the wine, water and drinks on the eveing of my second nights stay.
3. A/C auto turned off at 10:00 each night, the porter ad vised m that it was because it broke (at 10 o'clock each night!) However, after I explained what was actually happening (it is set to switch off at 10, he did turn it back on)
4. Room tiny (but well equiped) and the window was broken
5. When I was checking in the receptionist tried to fob off another guest with the old story 'sorry Sir there is a problem with your room so we've checked you into our 5* sister hotel' - this Hotel Group does not have any 5* Hotels, they clearly double book.
6. Breakfast was nice although they water the fresh orange down far too much


  • Range of facilities: Customer Rating 1

  • Location: Customer Rating 5

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 2

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend