Customer Rating Customer Rating 6.2/10 (21 reviews)

Norfolk Towers Paddington Hotel 3 star rating

Address: 34 Norfolk Place, Paddington, London, W2 1QW, | Call 0203 027 4701
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The Norfolk Towers Paddington Hotel is a friendly and affordable hotel in a convenient and popular location. Nearby Paddington Station provides excellent transport links which mean that all the attractions of the capital, from royal palaces to West End theatres, are just a few minutes away, while the peaceful green expanse of Hyde Park is just a short walk away.

Each room is bright and welcoming, providing a cosy place to enjoy a good night's rest in the heart of the city. With staff available around the clock to offer you a warm welcome and any assistance you might require, this is an excellent budget choice offering great value for money.

Attractions

Just a short walk away from the hotel, Hyde Park is one of London's Royal Parks and is a perfect place for a relaxing stroll, an invigorating jog or a picnic. Oxford Street is close by, perfect for shopaholics, and with excellent local transport links you'll easily be able to reach the West End, the City and all the most famous attractions London has to offer.

Travel

Paddington Station is just a few minutes' walk away from the hotel and offers a range of services including the Heathrow Express, which can take you straight to the airport in only fifteen minutes, main line services to a range of national destinations, and underground services on the Bakerloo, Circle, District and Hammersmith & City lines.

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Hotel Reviews

Overall score: Customer Rating 6.2 / 10

Most Recent Reviews

- Sun 19th December 2010 - "We were very dissappointed with this hotel. We specifically booked a double room..."
- Mon 29th November 2010 - "..."

read all reviews

Overall rating for Norfolk Towers Paddington Hotel (from 21 reviews)

  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 7.7

  • Customer service: Customer Rating 6.9

  • Cleanliness & Comfort: Customer Rating 5.9

  • Value for money: Customer Rating 5.7

  • Recommended: 11 Recommended 10 Not recommended

Average Customer Rating 6.2 / 10 Based on 21 reviews

Londonnights features reviews from customers of our website. We check the reviews for accuracy but otherwise ensure all reviews are made available to our visitors. We also show Trip Advisor scores for comparison.

Property Review

A S Dandridge, Party type: Mature couple - Posted: Sunday 19th December 2010

Overall score: Customer Rating 4.8 / 10

We were very dissappointed with this hotel. We specifically booked a double room having viewed the location and the pictures of rooms on their website. When we arrived we were given a twin room which was very basic. The walls were bare painted and marked. When I complained about the twin room when we had booked a double we were told there was nothing they could do about it and offered an english breakfast instead of continental as compensation. This was atotally inadequate response. We certainly will not return there if that is the standard of rooms they offer.


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 7

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 4

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Family with older children - Posted: Monday 29th November 2010

Overall score: Customer Rating 4.4 / 10

No comments were left


  • Range of facilities: Customer Rating 3

  • Location: Customer Rating 8

  • Customer service: Customer Rating 4

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 2

  • Recommend? Would Not Recommend

A good short stay hotel

Mal Bowker, Party type: Solo traveller - Posted: Wednesday 10th November 2010

Overall score: Customer Rating 9 / 10

I read lots of reviews on this hotel before booking but went in with an open mind. Yes the room was small but clean, homely and comfortable. Look around Paddington and it's full of these small boutique hotels so you sacrifice space for location.
A 5 minute walk to Paddington Undergroud and British Rail which is also the location of the Heathrow Connect train.
The Reception staff could not me more helpful. They poured over the London map with me pointing out all the locations I should see. They were always polite and well presented.
The reviews I read about breakfast were pretty well correct. The selection is reasonable although it's obvious that the breadrolls and pastries are not fresh everyday.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

Sanjiv ROY, Party type: Business traveller - Posted: Saturday 2nd October 2010

Overall score: Customer Rating 5.4 / 10

We know London rooms are small- especially in such hotels. However, the bathroom fittings/TV /lights are extremely poor- Breakfast is same everyday -boring
People are very good- In fact excellent-
Sanjiv Roy
stayed from 26th September to 30th September for 4 nights.


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 6

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 5

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Mature couple - Posted: Monday 30th August 2010

Overall score: Customer Rating 6 / 10

room was small, tried to charge £10 extra on arrival, no room in dining room in morning - had to carry breakfast into bar area


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 7

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

My stay at Norfolk Towers

Mr P, Party type: Family with older children - Posted: Sunday 25th July 2010

Overall score: Customer Rating 8.6 / 10

No comments were left


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Attic rooms only suitable for desert dwellers

Booker, Party type: Business traveller - Posted: Thursday 1st July 2010

Overall score: Customer Rating 7 / 10

The room was up in the attic and was unbearably hot - no air conditioning - spent a very unpleasant evening


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Not Recommend

Stay at Norfolk Towers

Booker, Party type: Mature couple - Posted: Tuesday 29th June 2010

Overall score: Customer Rating 7 / 10

No comments were left


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 8

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Smallest Double Bedroom I've seen

Booker, Party type: Mature couple - Posted: Saturday 26th June 2010

Overall score: Customer Rating 4.4 / 10

Smallest double bedroom I've ever seen - the side of the bed was against the wall.

TV was ancient - not even freeview

Hotel was very clean, but obviously in need to an update.

Staff were very helpful.


  • Range of facilities: Customer Rating 3

  • Location: Customer Rating 7

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 4

  • Recommend? Would Not Recommend

Don´t stay at the Norfolk Tower

Bente, Party type: With friends - Posted: Friday 25th June 2010

Overall score: Customer Rating 3.8 / 10

We booked a 3 star hotel but in my opinion it is only a 1 star hotel.

The only positive thing I can say is that the breakfast was ok.

I will newer stay at that hotel again.


  • Range of facilities: Customer Rating 3

  • Location: Customer Rating 6

  • Customer service: Customer Rating 3

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 2

  • Recommend? Would Not Recommend

Property Review

Anna Thomas, Party type: Young couple - Posted: Wednesday 23rd June 2010

Overall score: Customer Rating 9.4 / 10

No comments were left


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 9

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

What a disappointment

Booker, Party type: Mature couple - Posted: Sunday 13th June 2010

Overall score: Customer Rating 3.6 / 10

The room looked nothing like the picture on the website. The first room they put us in was dreary with old patched wallpaper and threadbare and split carpetting.The worst of it was the heat. The weather was pleasant outside but it was like a sauna inside. The window opened only about 3 inches so no relief there. The water in the tub was either cold or excruciatingly hot. After three nights of this we complained and were moved to a room that was somewhat better. The the rooms were always clean, but the comfort level was decidely lacking, and I can't recomend this hotel.


  • Range of facilities: Customer Rating 2

  • Location: Customer Rating 8

  • Customer service: Customer Rating 3

  • Cleanliness & Comfort: Customer Rating 2

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: With friends - Posted: Tuesday 25th May 2010

Overall score: Customer Rating 5.4 / 10

whilst in our room one of our windows fell down and we couldn't close it for two days....


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 6

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Solo traveller - Posted: Thursday 13th May 2010

Overall score: Customer Rating 6.2 / 10

Central, nice people serving..not the best rooms on the planet


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

Property Review

Booker, Party type: Mature couple - Posted: Tuesday 11th May 2010

Overall score: Customer Rating 5.4 / 10

Hotel very run down - a bit of a disappointment. Room overlooked street, very noisy!!


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 4

  • Recommend? Would Not Recommend

if you only need a bed for the night

David Kerry, Party type: Solo traveller - Posted: Monday 26th April 2010

Overall score: Customer Rating 4.8 / 10

No comments were left


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend

Property Review

Mrs. Young, Party type: Other - Posted: Saturday 17th April 2010

Overall score: Customer Rating 5.4 / 10

My two grown up daughters and I stayed in this hotel for one night. The location was very good as it is so close to Paddington Station, giving us good access to the underground. The continental breakfast was adequate. We stayed in a triple room which was actually a twin room with a third bed squeezed in. There was hardly enough room to stand between the three beds and everything in the room looked as though it either needed replacing or renewing, in fact, the room could have done with a complete refurbish, it looked very old and tired. We were glad we were only there for one night but I do have to say that the reception staff were very friendly and helpful and we were able to leave our luggage at the hotel all day when we checked out and go back to collect it at 5pm when we were going for our train.


  • Range of facilities: Customer Rating 4

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 4

  • Recommend? Would Recommend

Property Review

Booker, Party type: Mature couple - Posted: Friday 9th April 2010

Overall score: Customer Rating 7.6 / 10

The only thing I could comment on was the carpet in the room was a bit threadbare, apart from that we enjoyed our stay at The Norfolk Towers Hotel.


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 8

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Property Review

Booker, Party type: Group - Posted: Wednesday 31st March 2010

Overall score: Customer Rating 8.8 / 10

No comments were left


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 9

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

john booth, Party type: Mature couple - Posted: Monday 29th March 2010

Overall score: Customer Rating 8 / 10

No comments were left


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 9

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend