Customer Rating Customer Rating 6.5/10 (29 reviews)

Best Western Premier Shaftesbury Kensington 4 star rating

Area: Kensington/Earls Court - 33 Hogarth Road, London, SW5 0QQ, GB | Call 0203 027 4701
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If you're planning a trip to the capital, why not stay at the Best Western Premier Shaftesbury Kensington?  A real home from home, the hotel is welcoming and comfortable as well as being located in the heart of London.

We think you'll find our rooms are equipped with all you need for your stay in London - with free Wi-Fi, TV, hairdryer, tea & coffee making facilities - to name just a handful.

Property Amenities

  • Fitness Center
  • Internet Access Available
  • Restaurant On-site
  • Room Service

Attractions

The Best Western Premier Shaftesbury Kensington is a great solution for the business or leisure traveller. If your trip to the capital is for business, you'll find this hotel an ideal choice with Earls Court and Olympia exhibition centres less than half a mile away.

For our guests visiting the capital for pleasure, you will find the Best Western Premier Shaftesbury Kensington is perfectly placed for you to experience all London has to offer. Kensington High Street is heaven to the keen shopper and for the sports fans staying with us, Lords Cricket Ground, and Wembley Stadium are both close by.

Travel

The Best Western Premier Shaftesbury Kensington is situated perfectly for getting around on the tube with Earls Court and South Kensington tube stations both a short walk from the hotel.

Hotels near Best Western Premier Shaftesbury Kensington

See more hotels in Kensington/Earls Court »

Hotel Reviews

Overall score: Customer Rating 6.5 / 10

Most Recent Reviews

- Mon 7th February 2011 - "brand new property..very nice and clean, nice location as well... will come agai..."
- Tue 25th January 2011 - "The location of this hotel was excellent only 2 min walk too the tube station. T..."

read all reviews

Overall rating for Best Western Premier Shaftesbury Kensington (from 29 reviews)

  • Range of facilities: Customer Rating 6.6

  • Location: Customer Rating 7.2

  • Customer service: Customer Rating 6.4

  • Cleanliness & Comfort: Customer Rating 6.6

  • Value for money: Customer Rating 5.7

  • Recommended: 17 Recommended 12 Not recommended

Average Customer Rating 6.5 / 10 Based on 29 reviews

Londonnights features reviews from customers of our website. We check the reviews for accuracy but otherwise ensure all reviews are made available to our visitors. We also show Trip Advisor scores for comparison.

great hotel

Booker, Party type: Young couple - Posted: Monday 7th February 2011

Overall score: Customer Rating 8 / 10

brand new property..very nice and clean, nice location as well... will come again!


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 8

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Weekend Break in London

Anthony and Catherine, Party type: Mature couple - Posted: Tuesday 25th January 2011

Overall score: Customer Rating 9.2 / 10

The location of this hotel was excellent only 2 min walk too the tube station. The staff were friendly and very helpful, The room was very clean with a nice size double bed, the bathroom was beautiful. The only drawback was the lift was very small if we had any more than two people in our party you would not fit in the lift.


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 10

  • Customer service: Customer Rating 9

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

Andy peet, Party type: Mature couple - Posted: Monday 22nd November 2010

Overall score: Customer Rating 5.2 / 10

The light above the tea facility was not working. The towel rail in the bathroom was not working although was fixed quickly.
We had to wait at Breakfast for a table to be cleared and then there was very little choice, and the toaster was pathetic.
The walls must be very thin as the lady next door made a phone call at 3.30am, that we heard all of!


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 7

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 4

  • Value for Money: Customer Rating 5

  • Recommend? Would Not Recommend

ms

Susan Gleeson Walsh, Party type: Other - Posted: Saturday 13th November 2010

Overall score: Customer Rating 9 / 10

beautiful hotel, beautiful room very comfortable very helpful and friendly staff ,will return to this hotel.


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 7

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

Daniela Panich, Party type: Business traveller - Posted: Friday 8th October 2010

Overall score: Customer Rating 3.6 / 10

My room, although booked a bigger room for two people, was small even for me with virtually no luggage. The breakfast is poor and the same every morning. The TV didn't work cause the wiring was faulty and a technician had to come and fiddle with it.


  • Range of facilities: Customer Rating 3

  • Location: Customer Rating 4

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 2

  • Value for Money: Customer Rating 4

  • Recommend? Would Not Recommend

Property Review

P Thompson, Party type: Business traveller - Posted: Friday 17th September 2010

Overall score: Customer Rating 7.2 / 10

The only real issue here is that my reservation was not registered due to some breakdown between the Hotel and London Nights. Fortunately they were still able to accommodate me.


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 5

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 7

  • Recommend? Would Recommend

Met my expectations apart from location

Jason Flanagan, Party type: Mature couple - Posted: Thursday 2nd September 2010

Overall score: Customer Rating 8.6 / 10

Everything was 5* about this hotel apart from 2 things
1) It is a 45 minute walk to London's night life
2) The bathroom door conflicts with your room door when open

These are not so much major issues but the only faults I could see with it, otherwise great stay!


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 4

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 9

  • Recommend? Would Recommend

Property Review

Booker, Party type: Mature couple - Posted: Saturday 21st August 2010

Overall score: Customer Rating 6.6 / 10

No comments were left


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 8

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

Not the room that was booked

Neil Dickinson, Party type: Mature couple - Posted: Friday 30th July 2010

Overall score: Customer Rating 2 / 10

I booked a Deluxe Double room for 1 night at the Shaftesbury Kensington Hotel. What I got was a tiny room in the Kensington Town House across the road. This room had just enough space for a small double bed, with no more than 18" of space around it. My wife and I had to take it in turn to get dressed! There was no wardrobe, just a few coat hangers. The bathroom was similarly tiny with hardly room to turn around. In the morning the plumbing was a constant noise which prevented any lie-in. When I complained at the reception I was offered an alternative room in the basement with no light and a strong smell of damp and mold.


  • Range of facilities: Customer Rating 2

  • Location: Customer Rating 5

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 1

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

surprising!!

Deborah Warnock, Party type: Other - Posted: Sunday 4th July 2010

Overall score: Customer Rating 5.4 / 10

No comments were left


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 7

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 1

  • Value for Money: Customer Rating 6

  • Recommend? Would Not Recommend

Shaftsbury Kensington

Tony , Party type: Business traveller - Posted: Wednesday 9th June 2010

Overall score: Customer Rating 9.4 / 10

The last time I stayed here I was made to wait in the bar (all be it with a complimentary drink),for twenty minutes at 23.00 while they got a room ready. .


  • Range of facilities: Customer Rating 10

  • Location: Customer Rating 10

  • Customer service: Customer Rating 7

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend

Property Review

Samuel Wilson, Party type: Young couple - Posted: Tuesday 1st June 2010

Overall score: Customer Rating 4.4 / 10

No comments were left


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 5

  • Customer service: Customer Rating 1

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 3

  • Recommend? Would Not Recommend

Better off in a Blackpool B & B

Booker, Party type: Young couple - Posted: Friday 28th May 2010

Overall score: Customer Rating 4.2 / 10

Very small room with a view of a wall. The mattress on the bed was too small for the frame and so we kept banging our legs on the frame...


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 7

  • Customer service: Customer Rating 4

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 2

  • Recommend? Would Not Recommend

Property Review

Booker, Party type: Young couple - Posted: Thursday 27th May 2010

Overall score: Customer Rating 8.6 / 10

Room was very clean and staff friendly


  • Range of facilities: Customer Rating 9

  • Location: Customer Rating 9

  • Customer service: Customer Rating 8

  • Cleanliness & Comfort: Customer Rating 9

  • Value for Money: Customer Rating 8

  • Recommend? Would Recommend

A fine hotel

Streethawk, Party type: Business traveller - Posted: Friday 21st May 2010

Overall score: Customer Rating 6 / 10

The recent refit is surface only, so expect a worn-out mattress.
However, I could load/unload the car straight into the lobby (outside congestion hours), the air-con, TV and Shower worked (club room) and there was a fridge - other hotels should listen and learn.
Just change the mettress when you re-fit!! (AND BUY A GOOD ONE!!!)


  • Range of facilities: Customer Rating 6

  • Location: Customer Rating 7

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 5

  • Value for Money: Customer Rating 6

  • Recommend? Would Recommend

Property Review

paul playford, Party type: Young couple - Posted: Thursday 20th May 2010

Overall score: Customer Rating 4 / 10


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 7

  • Customer service: Customer Rating 4

  • Cleanliness & Comfort: Customer Rating 3

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Stay

Booker, Party type: Other - Posted: Saturday 8th May 2010

Overall score: Customer Rating 4.4 / 10

No comments were left


  • Range of facilities: Customer Rating 2

  • Location: Customer Rating 7

  • Customer service: Customer Rating 6

  • Cleanliness & Comfort: Customer Rating 6

  • Value for Money: Customer Rating 1

  • Recommend? Would Not Recommend

Property Review

Kim, Party type: Business traveller - Posted: Sunday 2nd May 2010

Overall score: Customer Rating 6.4 / 10

Room is spacious and very clean. Nice bathroom and bed as shown on their web. However, air conditioning doesn't seem working after had it on for many hours. Kind of stuffy because my room was 2 levels below ground.


  • Range of facilities: Customer Rating 5

  • Location: Customer Rating 8

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 8

  • Value for Money: Customer Rating 6

  • Recommend? Would Recommend

Property Review

Booker, Party type: With friends - Posted: Tuesday 27th April 2010

Overall score: Customer Rating 6.2 / 10

No comments were left


  • Range of facilities: Customer Rating 7

  • Location: Customer Rating 7

  • Customer service: Customer Rating 5

  • Cleanliness & Comfort: Customer Rating 7

  • Value for Money: Customer Rating 5

  • Recommend? Would Recommend

Property Review

mr r everall, Party type: Mature couple - Posted: Sunday 25th April 2010

Overall score: Customer Rating 9.6 / 10

a beautiful apartment, all the staff were wonderful


  • Range of facilities: Customer Rating 8

  • Location: Customer Rating 10

  • Customer service: Customer Rating 10

  • Cleanliness & Comfort: Customer Rating 10

  • Value for Money: Customer Rating 10

  • Recommend? Would Recommend