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Privacy Policy

Londonnights takes the privacy of its customers' data very seriously and is committed to protecting your personal information. Please read the following privacy statement to understand how we will treat your personal data when you use our website.

When do we collect data?

We can collect data from you from three sources:
  1. When you make a booking using our website.

  2. When you become a subscriber to our mailing list.

  3. When you speak to a member of our customer service team.

What information do you collect about me?

When you book a hotel/apartment via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on the secure servers of our booking fulfilment partner IAN.com. IAN retain no rights to use your data other than in the specific fulfilment of your booking. Londonnights ask to use your data for marketing purposes, but only by ourselves. No third party will have access to use your data.

Londonnights may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.

If you supply a review of the property you stay at, having booked via Londonnights.com, we will ask to be permitted to use the review for marketing purposes. Your full personal details will remain confidential in this instance. Should a property raise a query about a review you submitted we will pass the comment to you to determine if you wish to respond.

What do we do with your personal information?

To complete your booking, your details will be passed to the reservations department of the particular property you have selected.

Do you retain my credit card information?

IAN.com automatically removes your credit card details from their system as soon as the transaction has been completed.

Do you sell my information to third parties?

We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes.

Session Cookies

When browsing our website a Cookie is stored in the temporary memory of your computer. Cookies are required in order to search for a property.

How do I change my details?

If you need to change your personal details after you have made a booking with us please contact us as soon as possible. Credit card details should never be sent using e-mail as this is not a secure method of transferring sensitive information.

Email Newsletter

Some of your details may be used by us to present you with an informative monthly email newsletter. Also, some further details about you may be gathered as a result of the way you interact with the newsletter.

Our email newsletter contains useful information on what's happening in the areas in which hotels and apartments are located, exclusive travel and related tips, special offers for accommodation, recommendations, and much more. Here are the relevant points of our privacy policy that apply to our email newsletters:

  • When making a booking with Londonnights, if you select the tick box on the booking request form that relates to receiving communications from us, you have consented to receive from us by email our newsletter.

  • You may opt out of receiving the monthly newsletter at any time.

  • You may update and amend your email address at any time.

  • We will track most hyperlinks you may click from our newsletter. This is to enable us to better understand your interests and requirements, so that we can make subsequent newsletter communications more personalised and tailored to you.

  • We will track certain other pages you visit after clicking on a newsletter hyperlink by the use of a tracker image. This information is used to enable us to better understand your personal interests and requirements, and also to help us understand the preferences of our customers in general.

  • We will not disclose any information gathered from hyperlink click tracking, or by any other means, to any third parties.

Consent

By disclosing your personal information to us using this website or by telephone, you consent to the collection, storage and processing of your personal information by Londonnights in the manner set out in this Privacy Policy.

Contact

If you have any questions regarding the information we hold about you, you can contact us.